Just-In-Time training is the future

By: A.J. O’Connell

Just-In-Time Training, sometimes called Just-in-Time learning, is exactly what it sounds like: knowledge right when an employee needs it. Instant learning is all around us in our personal lives and that is why we believe that Just-In-Time training is the future of learning at work.

An office worker is having trouble navigating the software her department has just installed, so she looks up the information online. A newly-hired retail worker can’t remember how he’s supposed to fold a shirt for a store display. He asks a co-worker for help. A remote worker, new to direct selling, checks

Internal communications
The Costs of an Employee Who is Not In the Loop

By: A.J. O’Connell

Got a star employee? That’s a problem. Stars are a symptom of a problem — misalignment on your team. The costs of an employee who is not in the loop can be high, so how can you get everyone in alignment?

Almost every manager can relate: you’ve got a team of employees. A few of them are stars: they do their jobs well, their goals are aligned with the department’s, and they are on top of internal communications. They read every memo and email, and they don’t need to be nagged about new policies, mandatory training, or

Internal communications
Chat is the future of communication at work

By A.J. O’Connell

Chat is the future of communication at work, however, we can’t get to that future when our habits at work are mired in the past.

The disconnect between the way we communicate when we’re at work and the way we communicate in the rest of our lives is real. At work, our internal communications look a lot like they did 10, 15, even 20 years ago — everyone was bcc’d on a mass email. In our private lives, however, we’re constantly messaging. We use social media more than we did then, and we use apps to talk

Internal communications
GDPR and Human Errors

By: A.J. O’Connell

 

When It Comes to GDPR, Human Error May Be the Greatest Risk Companies Face

Your company is preparing for the implementation of the General Data Protection Regulation (GDPR) by changing its security policies and procedures this winter, and as the manager of a department in a large organization, you’re nervous.

Because you work at a company in the private sector, the employees in your department have never had to report information breaches before. Now, however, your whole staff must know how to spot a data breach and must know how to report it.

The stakes are

Internal communications
Your employees are not reading your emails

By: A.J. O’Connell

Your employees are not reading your emails. How can you engage them? Fortunately, there are some things you can do to get your messages through.

Let’s say you’re the manager of a department, and there’s been an important change in company policy

It’s vital that all your employees know about this change because it will affect the way they do their jobs, so you do what any conscientious boss would do: you stay at work late one evening, write a long email detailing the policy change, and send it to the whole team. Then you go

Internal communications